Frequently asked questions: Order


  • What is the minimum order amount for free shipping?
    The minimum order amount for free shipping to the UK is £ 75. For orders with a value between £ 45 and £ 74.99 the shipping costs are £ 9.
  • I got an error message while placing my order and/or I can't complete my order
    Most error messages are due to incorrect or unfilled fields, so please make sure your details are correct and complete. Please note you can't checkout your shopping cart until the minimum order amount of £ 50 is met. If you experience errors while all required fields are correctly filled, you might want to try a different browser. Please don't hesitate to contact us if you experience any other difficulties.
  • Can I place orders by e-mail?
    No, this is not possible. You can only place orders at our online webshop.